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Terms Conditions That Cover Your Account

These terms set out exactly what you agree to when you open and use an au328 account — from how deposits via DANA, OVO, and GoPay are processed, to how disputes are handled.

Account holder rulesDANA, OVO, GoPay wallet termsEligibility by local lawDispute processAccount closure conditions

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What These Terms Actually Cover

au328 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on au328, you accept these terms in full. They apply to every session, every deposit instruction you send through DANA, OVO, or GoPay, and every withdrawal request you submit. We update these terms when our processes or applicable regulations change — the

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version published on this page is always the current one. You are responsible for reading any updated version before continuing to use your account. If you disagree with a revision, you may close your account and withdraw any available balance through your linked e-wallet before the
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revised terms take effect. These terms do not override applicable local law in Indonesia; where a local rule conflicts with a term stated here, local law prevails. We do not accept accounts from regions where access to this platform is restricted by local authority. Players in
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Makassar and elsewhere in Indonesia are subject to the same eligibility requirements — use of this platform is conditional on local law permitting it in your region. Nothing in these terms constitutes a promise of specific financial returns.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Our Approach to Account & Policy Integrity

These four areas explain how au328 manages its obligations under these terms — from securing your account data to the process for updating your wallet details. Every point connects directly to a clause in the terms above.

Account Security

We require OTP verification on login and on withdrawal requests. If you believe your account has been accessed without your permission, contact support immediately to freeze activity.

Wallet Verification

Your DANA, OVO, or GoPay account must be registered in your own name. We verify wallet ownership before processing your first withdrawal — this is a one-time step tied to your account ID.

Data Retention

We retain transaction records and account data for as long as required under applicable law. You may request a summary of your account activity by contacting support with your account ID.

Term Change Requests

If you believe a term has been applied incorrectly to your account, submit a written dispute via email. We review each case against the version of the terms active at the time of the relevant transaction.

TERMS CONTACT PATHS

Ask Us About These Terms

If any clause in these terms is unclear or you believe an account action was applied incorrectly, reach out through one of the channels below. Our Indonesia support team can help clarify wallet-specific conditions, account restrictions, or dispute procedures. Response times vary by channel and current queue volume.

Live Chat Open the chat widget on any au328 page to raise a terms query directly. Wallet-related questions about DANA, OVO, or GoPay get routed to the payments team.

Email Support Send a detailed description of your query to our support address. Include your account ID and the specific clause or transaction in question so we can respond accurately.

Help Centre Our Help Centre covers common terms questions — account verification steps, e-wallet linking rules, and what happens when a transaction is flagged for review.

Common Questions About These Terms

These are the terms questions we hear most often. Each answer reflects the current policy as published on this page — if our terms change, these answers are updated to match.

Yes. Every transaction processed through DANA, OVO, GoPay, or any other accepted method is subject to these terms. Wallet-specific conditions — such as minimum amounts — are outlined in the payments section of your account.

We may suspend or close your account depending on the nature of the breach. Any balance in your account at the time of closure may be returned to your verified e-wallet, subject to review and applicable rules.

Contact our support team with your account ID and the approximate date you registered. We can provide the version of the terms that was active on that date via email.

We publish the latest version on this page. We also notify active account holders by email when a material change is made. Continued account use after a revision means you accept the updated terms.

These terms are written to align with applicable law in supported regions. Where local Indonesian law conflicts with any clause, local law takes precedence. Eligibility to use this platform depends on your region's local regulations.

Submit a written dispute to our support email with your account ID and the transaction or decision in question. We review disputes against the terms version active at the time and respond in writing.

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