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What Governs Your Account on au328

These terms set out the rules that apply when you use au328, including eligibility, account conduct, and how disputes are handled. Access to our platform depends on local law and is available only in eligible regions where permitted.

Jurisdiction-dependent accessAccount eligibility rulesDANA, OVO, GoPay wallet termsDispute and complaint processPolicy contact path
au328 What Governs Your Account on au328
ACCOUNT INTEGRITY

How We Manage Your Data and Account Security

We handle your personal data, payment records, and account history with controls that reflect the sensitivity of that information. Here is what that looks like in practice across four areas that matter most to your account.

Data Handling

We collect only the data needed to run your account — name, contact details, and wallet identifiers like your DANA or OVO number. We do not sell this to third parties.

Cookies and Tracking

Our site uses cookies to keep your session active and to remember wallet preferences. You can manage cookie settings through your browser at any time without losing your account.

Account Security

Your login is protected by a one-time PIN sent to your registered mobile number. We recommend not sharing your GoPay or OVO credentials with anyone, as wallet access is tied to account verification.

Data Retention and Requests

We retain account and transaction records for the period required by our operating terms. To request a copy or deletion of your data, contact support with your account username and registered wallet.

POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about these terms, need to dispute a decision on your account, or want to request a copy of data we hold about you, our support team handles policy-related queries directly. You can reach us through live chat, email, or our in-app help channel. Responses to policy questions are handled separately from general account support to make sure your query reaches the right team.

Live Chat Open the chat window from any page on au328. Policy and account-rights questions are routed to a dedicated team, not a general queue.
Email Support Send your legal or data-related query to our support email. Include your registered account username so we can locate your record quickly.
In-App Help The help section inside your account on mobile lets you raise a formal policy concern directly, with a ticket reference for follow-up.

Common Questions About These Terms

These are the questions we get asked most often about how our legal terms work, what rights you have, and how to act on them.

Account access depends on local law and is available only where permitted in eligible regions. You must meet the age and residency requirements set by the rules that apply in your location.

Deposits and withdrawals require your registered wallet name to match your account. A mismatch triggers a verification hold. Contact support with your account details to resolve it quickly.

Yes. Send a data-access request to our support email or through in-app help, including your registered account username and GoPay or OVO number for identity confirmation.

Raise a formal dispute through live chat or email. Reference your account username and describe the specific decision you are questioning. We review policy disputes separately from routine support.

We notify registered accounts of any material changes before they take effect. Check the email address linked to your account to make sure you receive these updates without delay.

No. Wallet data — including your DANA, OVO, and GoPay identifiers — is used only to process deposits and withdrawals and to verify your account identity. It is not shared with advertisers.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.